Frequently Asked Questions
Everything you need to know about shopping with Egoss
What are your shipping rates and delivery timelines?
We offer standard shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item I purchased?
You can return any unused item in its original packaging within 30 days of delivery. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund.
Which payment methods do you accept?
Egoss accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has been shipped?
Yes. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Are the products on Egoss covered by a warranty?
Most of our products come with a standard 1-year manufacturer warranty against defects. Please check the specific product description page for detailed warranty terms.
How can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order is sent to our fulfillment center and cannot be changed, but you may return it once received.